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Complaints Procedure
At EnergySwitch IQ we aim to provide clear, fair and professional service.
If you are unhappy with any aspect of our service, please contact us.
Contact
Email: complaints@energyswitchiq.com
Please include:
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your full name
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contact details
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a description of your complaint
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any relevant reference number
Response Time
We aim to:
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acknowledge complaints within 3 working days
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provide a full response within 10 working days
If more time is required, we will keep you informed.
SAVINGS DISCLAIMER
Savings shown on EnergySwitch IQ are estimates only.
Figures are based on:
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information entered by the customer
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estimated household usage
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supplier pricing available at the time
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regional averages
Actual savings may vary depending on:
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energy usage habits
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tariff availability
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pricing changes
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property size
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payment method
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meter type
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standing charges
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regional pricing
EnergySwitch IQ cannot guarantee savings.